Last updated: 1st May 2025
At Timberyard we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or engaging with our services, you agree to the terms set out in this policy.
Who We Are
Timberyard is a digital agency based in the United Kingdom.
We are registered in England and Wales under company number Timberyard Commerce Limited with our registered office at:
1 Coldbath Square,
London,
EC1R 5HL
For data protection purposes, we are the “data controller” of the personal information collected via our website and associated services.
What Personal Data We Collect
We may collect and process the following information when you interact with us:

• Full name
• Email address
• Telephone number
• Job title and organisation
• IP address and browser/device information
• Any information you include in enquiry forms or communications
• CVs or application details if you apply for a job

We only collect personal data that is necessary for the purposes explained below.
How We Use Your Data
We use your data for the following purposes:

• To respond to your enquiries or requests submitted through our website or contact forms
• To provide our services or fulfil a contract with you
• To send occasional updates about our work, if you have opted in
• To assess job applications
• To maintain the security and performance of our website
• To comply with UK legal obligations

We rely on the following legal bases to process your data:

• Your consent
• Performance of a contract
• Our legitimate interests (e.g. business development, recruitment)
• Legal or regulatory obligations

Cookies
Our website uses cookies to enhance functionality, analyse traffic, and improve your experience. For full details, please refer to our Cookie Policy.
You can manage cookie preferences through your browser settings.
Who We Share Data With
We do not sell or rent your personal information.
We may share your data with trusted third-party service providers based in the UK or EEA who support our operations (e.g. IT providers, CRM systems, analytics tools), but only where necessary and under strict data protection agreements.
Your Rights (UK GDPR)
You have the following rights regarding your personal data:

• The right to access the information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion (the “right to be forgotten”)
• The right to restrict or object to processing
• The right to withdraw consent at any time (where applicable)
• The right to data portability (in specific circumstances)

To exercise your rights or request a copy of your data, please contact:
talktous@timberyardcommerce.com
How We Protect Your Data
We take appropriate technical and organisational measures to keep your personal information secure, including secure hosting, access controls, encryption where applicable, and regular policy reviews.
Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, regulatory, or contractual requirements. This is usually:

• Up to 2 years for general enquiries
• Up to 6 years for client contracts
• Shorter or longer periods where legally required or consented to

International Transfers
We do not routinely transfer your data outside the UK or EEA. If this becomes necessary, we ensure adequate safeguards are in place as required by UK GDPR (e.g. UK IDTA, adequacy decisions).
How to Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact:
Timberyard
1 Coldbath Square,
London,
EC1R 5HL
Tel : +44 (0)20 3962 1401
Email : talktous@timberyardcommerce.com

Your Right to Complain
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies on our website. It applies to all visitors and is intended to be compliant with GDPR and other relevant data protection laws.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help us understand how visitors interact with our site, improve performance, and deliver relevant content.
We use both first-party and third-party cookies for a range of purposes, which are outlined below.
Types of Cookies We Use
1. Essential Cookies (Vercel)
These cookies are necessary for the website to function properly and are automatically set when you visit our site. Our hosting provider, Vercel, may set cookies related to load balancing, security, and platform reliability.

• Purpose: Site performance, uptime monitoring, traffic routing
• Examples: __vercel_faas, session cookies for routing and caching
• Duration: Typically expires at the end of the session or after a short period

2. Analytics & Performance Cookies (HubSpot)
We use HubSpot to collect analytics about how users navigate our website. These cookies help us understand which content is performing well and where improvements can be made.

• Purpose: Tracking page views, visitor behavior, session data
• Examples: __hstc, hubspotutk, __hssc, __hssrc
• Duration: Ranges from session-based to 13 months

3. Marketing & Personalisation Cookies (HubSpot)
These cookies are used to track user engagement with our marketing content, forms, and campaigns. They help us tailor communication and improve the relevance of future interactions.

• Purpose: Identifying users across visits, form completion tracking, targeted communication
• Examples: hubspotutk (user tracking token)
• Duration: Up to 13 months

Managing Your Cookie Preferences
You can control or disable cookies at any time by adjusting your browser settings. Please note that disabling essential cookies may affect the functionality of the website.
For more information on managing cookies, visit www.allaboutcookies.org.
Third-Party Services
We may embed content or tools from third-party platforms that also use cookies (e.g., embedded videos, social media widgets). These services operate under their own privacy policies, and we encourage you to review them.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our technology or legal obligations. The “Last updated” date at the bottom of this page indicates when this policy was last revised.
Last updated: July 21, 2025